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Team Training for Delivery on our Promises

 

Team Training for Delivery on our Promises

 

Bakeris Roofing believes in training for employees so that each team member knows and understands what is needed for quality customer service. Because so many companies no longer provide the high end customer service that at one time was expected to be the norm, we at Bakeris want to be the ones who still stick to those time-honored traditions. We will never be the kind of company that takes your money and runs because we think customer service continues even after a project is completed. We want our customers to continue to say, “Wow,” and we want to be the first company they refer their friends and family to when they have roofing and repair needs.

We follow a well mapped out plan that includes yearly planning as well as long term planning. Our focus is on important items such as manpower, sales, marketing, feedback, tracking, customer care, job descriptions, reviews and employee incentive plans, as well as a host of other criteria. Even before we begin technical training for roofing and repair work, we cover all these areas so that we can truly be the company that delivers on its promises.

Preparing for the Unexpected

We all know that regardless of how careful we plan, things can sometimes go haywire. Here at Bakeris Roofing, we use these times to our advantage. First, it lets us find out if our employee training through role playing is working to pave the way when things don’t go as expected; and second, it demonstrates to our customers that even when things go wrong, we put them first and do everything within our power to work things out to the customer’s satisfaction. It gives us a chance to rise to the occasion and prove that we mean what we say.

The small things can add up the most sometimes and we try to cover all loose ends to the benefit of our customers. For example, roofing and repair work might result in nails and screws being dropped on the ground around a customer’s home. Every single day, at the end of that day, our crew runs a powerful magnet around the home in order to pick up those fallen nails and screws. Sometimes our teams work 12 to 13 hours at a time, but even so, we want our customers to see that we still care about the small things and our crew will run that magnet multiple times during the day, including the end of the day. While this might not seem like a big deal, it could very well mean the difference between a customer getting a flat tire or not, and the bottom line here is that we want our customers to be happy with our service.
 

 

07/05/2013 2:57 PM |Add a comment |Comments (4)
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