Customer Satisfaction Guarantee
Posted on 04/19/2013 at 12:39 PM by Dawn Gee
Bakeris Roofing’s Customer Satisfaction Guarantee
Bakeris Roofing prides itself on excellent customer service, and that is why we proudly offer a total satisfaction guarantee. When customers choose Bakeris Roofing, whether it is for a simple repair or maintenance work, or a full roof replacement, they are at 0% risk because of our total satisfaction guarantee. This means that, if for some reason a customer is not happy with a Bakeris job, we always have the chance to make it right, but if for whatever reason we can’t make it right, Bakeris will not charge for that job. We want to make sure we’re doing everything possible to provide customer service that homeowners deserve. For the past 20 years, our business grown from satisfied customers, so it is paramount that we continue taking excellent care of our customers. Since Bakeris is a family business, we’ve built our reputation on a great work ethic and excellent customer service, which is why we are able to offer a total satisfaction guarantee to customers. We know we are willing to put in the work and the time to make our customers happy. Part of our total guarantee involves scheduling home visits swiftly and not making homeowners wait. We know there is often a sense of urgency regarding a roofing issue, so we work hard to fit our visits into homeowners’ busy schedules. Bakeris staffs customer care professionals, so that homeowners know they can talk to a knowledgeable person when they call, and we are available to talk Monday – Friday, 8 a.m. – 6 p.m., and Saturdays until noon during the summer months. Bakeris Roofing is always willing to go the extra mile for the customer, which at times means taking after-hours calls on our cell phones. Bakeris is willing to go beyond 100% to take care of our customers. We make sure to keep in contact with our clients at least once a year to make sure their roofing systems are functioning properly and to discuss any issues that may have come up since our last home visit.
Unlike many roofing companies and contractors, Bakeris does not charge extra for communication with homeowners, since we believe communication is the key to success.
For any answers to roofing questions or to inquire about a roofing inspection, call Bakeris Roofing at 515-967-8199. Bakeris has been providing safety, security and comfort in the Des Moines area and surrounding communities for over 20 years.