Posted on 05/15/2015 at 12:31 PM by Dawn Gee
Because we greatly value customer feedback, our customer care representatives contact the homeowner after any roof repair or replacement for a brief survey. They do a happy check to make sure that the people representing Bakeris Roofing were clean, courteous, and communicative. Did they leave the home nice and clean? Did they explain everything clearly? We ask these questions because we want to make sure that we continue to provide the top notch service our clients deserve. We don’t want to be merely average at Bakeris Roofing.
As we’ve said before, our philosophy is, ‘promise only what you can deliver, and then deliver more than you promised’. That’s one of the reasons why we practice ongoing training here at Bakeris Roofing. We believe that an undertrained team is a formula for disaster. No matter what’s going on with our schedule, we do a minimum of two hourly trainings every week. We even had a recent four-hour training involving the application of a new rake fascia metal. (Post-training, we had a nice little breakfast of omelettes.)
Probably around half of our training focuses on customer service. From the time our employees pull up in their vehicle to the time they leave the home, we want to make sure they have extensively practiced giving an outstanding experience. We cover introducing themselves to neighbors, letting them know about our company, and making sure it’s acceptable to park the vehicle in a location that isn’t in the way. Even though the neighbor isn’t getting work done today, they may need our services sometime in the future.
We’ve thought out all the scenarios in advance so our employees will do the best possible job when visiting the client’s home. Everybody on the team at Bakeris Roofing cares about making the client completely happy.
To provide the team at Bakeris Roofing any feedback, or to learn more about our Total Satisfaction Guarantee, give us a call today at (515) 967-8199.