Customer Care Representatives Making You Smile

Posted on May 29, 2015 at 12:33 PM by Dawn Gee

Customer Care Representatives Making You Smile


Whenever a client calls in to Bakeris Roofing, our customer care representatives are the first line of communication. When they answer the phone, you’ll hear them say, “Hello, this is Bakeris Roofing. How can I make you smile today?” This isn’t just an empty statement—they really do want to put a smile on your face.


You’re likely calling in because you have a problem with your roof. You might have a leak or need a roof replacement, and it can be stressful to think about. Our customer care representatives, Stacy and Dawn, are typically the two people that clients talk to. In fact, they might be the people that have more contact with our clients than anybody else. Wouldn’t you rather talk to someone on the other line who is in a cheerful mood?


There was one occasion when a caller asked Stacy why she was so happy. In fact, he said she sounded too happy. At first she was a bit taken aback, but then she told the caller that she was just glad to be in the situation she was. She lives in a great country, enjoys what she does, and has a lot to be thankful for. The person on the other line finally cheered up and even laughed a bit.


He said that he was in a bad mood because of the problem he was having with his roof. There was a leak right above his bed. He said that the more he talked with Stacy, the better his mood became. You know what? Life isn’t so bad after all. There are people who have difficulties in their lives, and the caller’s predicament wasn’t so bad in the scheme of things.


On the other hand, everyone has probably called a business where the person on the other end isn’t very pleasant. This bad first impression can set the mood for the entire experience. Even worse is the call to a company that’s met with an automated machine. It might take 20 minutes just to speak with a live person on the other end of the phone.


More and more businesses think that it’s acceptable to use computerized phone answering systems. When you’re in the customer service business, isn’t this exactly the opposite of what you would want? At Bakeris Roofing, we truly believe that you miss a lot of business if you can’t have a real person on the line, answering the phones.


To hear a real live person who cares about putting a smile on your face, give Bakeris Roofing a call today at (515) 967-8199.




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