Referrals for Spring Projects
Posted on March 25, 2016 at 4:01 PM by Dawn Gee
As people start looking forward to warmer weather in the spring and summer, that’s when it’s time to start thinking about home projects. Our main focus at Bakeris Roofing is always roofing. We do siding, doors, and windows, too, but we try to stay away from full window replacement. We’ll do partial walls if the siding needs to be replaced. It might be due to rotting where the client wants to replace the same product. We’re not going to do the whole house because it’s not necessary in those cases.
We focus on roofing because it’s the area where we’re known to be experts. We could do other things, but we realized that it’s better for us to devote our attention to what we’re best at doing. For other home projects, we’ll refer you to a competent professional if we work closely with them and we know that they’re trustworthy. Sometimes we don’t give out a referral if we aren’t completely confident that we’ve found someone who will treat you how you deserve to be treated. We’ll only refer you to someone that excels in customer service and communication.
There are countless contractors out there for every home job imaginable. Some people will see that a company has a website and phone number, so they think they must be doing something right. We always tell people that you should always do your due diligence. If you don’t feel comfortable with someone after meeting with them in person or over the phone, there’s probably a good reason why. Trust your instincts if your hair is standing on end.
If something doesn’t feel right, it’s probably time to look for someone else. It’s just like a doctor—it’s always a good idea to get a second opinion if you’re not comfortable with what a doctor says. The same thing applies to a contractor.
There’s one case in particular where a contractor we referred out made some changes within the company. Team members might have been changed and the new ones weren’t being trained well. When we gave the contractor’s phone number to a homeowner, they called several times with no answer. Even after they left numerous messages, they never got a call back. It all comes back to communication. If we refer you to someone and they don’t follow through, we’re simply going to stop referring them. If we don’t feel comfortable with someone, how is the homeowner going to feel?