Raising the Bar this Spring
Posted on 04/22/2016 at 09:32 AM by Dawn Gee
Raising the Bar This Spring
We always want to separate Bakeris Roofing from the rest of the pack (our competitors). We do that by educating homeowners on our website, giving back to the community, and training our team to act a certain way when visiting a home. We think it’s important to only promise what you can deliver. Then deliver more than you promised.
I always think at 10X, which comes from someone named Grant Cordone. He’s a high-powered, in-your-face kind of guy who’s helped us learn about both the business world an our personal lives. We don’t just want to be average at Bakeris Roofing. The way we stay above average and at 10X is by working hard in training sessions. We give homeowners what they really deserve.
I think that Americans have gotten used to average in some respects. We’re trying to go beyond average when it comes to making people happy. If we didn’t do something right for you, we want to know about it. That’s one of the reasons why we have the happy neighborhood guarantee. We want to make sure that you’re 100% satisfied with everything we do.
At the end of each full roof replacement project, we do a certificate of completion with the homeowner. We can measure exactly what we did, and that’s part of 10X. If we ever went slightly off track, we can be held accountable. We want to be held accountable not only for the roofs we do, but as a company that gives back to the community. We care about the place that we work, live in, go to school in, and go to church in.
We’re not going to be average cows in the bunch, just going up to the barn for hay. We’re going to be full of positive attitude and enthusiasm. We want to be the bull that’s leading other contractors in the area.
Who are we lifting the bar for? We’re lifting the bar for homeowners. If we’re doing something, we’re putting our heart and soul into it. We won’t just do something halfway. Of course, we all get lazy as humans and I’m just as guilty as the next person. But in the back of our minds, we’re always conscious of what we’re doing. If we