Building Our Relationship With Customers
Posted on December 22, 2017 at 2:55 PM by Dawn Gee
We don’t want to just be a roofer at Bakeris Roofing, but we want to have a relationship with our customers. Whether you need roof maintenance, repair, or full replacement, we’re here for you. One of the options we offer is called the Overhead Care Club, which includes perks like an annual checkup of your attic and ventilation system. (This is something that definitely maximizes the useful life of your roof system.) We also inspect and clean your gutters of debris.
There are some exclusive discounts that we offer to Overhead Care Club members, like a 10% discount on all repairs. Members also only have to pay a $29.95 service fee. In addition, we offer a lifetime repair guarantee on roof repairs as long as you remain an active member. The warranty is even transferrable if you ever decide to sell your home.
Another aspect of the Overhead Care Club is something that we call roof rewards. When members get a roof repair, 20% of that price will be credited towards the future installation of a new roof. I know a gentleman who had accumulated $420 in roof rewards because of the repair work he had done over the previous years! This was part of an insurance claim, so the money accumulated through the roof reward was going towards the deductible. No matter what the situation is, Overhead Care Club members can still take advantage of roof rewards regardless of whether they’re buying the roof straight out or working with the insurance company.
Our Overhead Care Club members come first. Everyone in the club gets priority guaranteed appointments so they’re always at the front of the line. We also guarantee a response within 24 hours. We offer semi-annual, annual, two, and three-year membership packages to the Overhead Care Club.
When I look at the Overhead Care Club, the word ‘care’ sticks out the most. It’s a club because you’re part of an exclusive group at Bakeris Roofing. The word ‘overhead’ talks about being secure about what’s over your head when you sleep at night. You’ll never be worried about water dripping where it’s not supposed to because you’re well taken care of. We’re proud to have the club because we think it’s a great way to build a lasting relationship with our customers.